I have also just experienced the same problem, was trying to download some drone footage off the cloud onto my phone, tired the cloud app, android edge browser and a download manager and all of them stopped at just over 1gb, this is ridiculous!
No problem, but can I do it online? As I don't want to sit in a phone queue for ages 😉
No sorry Pete. You need to phone as it's very specalized BT Cloud dept. cheers Bob.
Oh, I have used the email address from the app and reported the problem so hopefully this will be enough?
'so hopefully this will be enough?'
No, your report will be memory holed and they will not attempt to contact you.
Sorry for the delay getting this one fixed, if you try now you should be able to download files over 1GB successfully.
Thanks, I tried it a couple of days ago and seemed to work fine, thanks again for fixing it, it was worth the wait.