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FEvans
Beginner
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Message 1 of 10

BT Cloud - Error code UN2

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Good afternoon.  I have activated BT Cloud today but am unable to access/create/manage files or uploads at all.  At every turn, either on my PC or two different iPhones, I receive error messages, mainly UN2, not being eligible etc.  I have tried to log in using my usual BT Internet login details to no avail.

Please could someone help me resolve this?

Many thanks

Fiona

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9 REPLIES 9
Moderator
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Message 2 of 10

Re: BT Cloud - Error code UN2

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Hi @FEvans 

Welcome to the Community and thanks for posting.

You've mentioned you are logging in with your BT Internet login details, are these the same details you use to log in to view your bills etc?

Thanks

Stuart

Community ModeratorStuartH
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FEvans
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Message 3 of 10

Re: BT Cloud - Error code UN2

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Hi Stuart, thank you for responding.  Yes I am using those login details.

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Moderator
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Message 4 of 10

Re: BT Cloud - Error code UN2

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Hi @FEvans 

Thanks for getting back to me, I think we need to investigate this a bit further.

I've sent you a private message asking for details.

Cheers

Stuart

 

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FEvans
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Message 5 of 10

Re: BT Cloud - Error code UN2

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Hi Stuart

The problem is resolved now, thank you!

Kind wishes

Fiona

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Moderator
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Message 6 of 10

Re: BT Cloud - Error code UN2

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Hi Fiona

Thanks for posting back, I raised a ticket last night to BT Cloud as I wasn't familiar with the error code you received.

I got a reply this morning to advise some customer's were affected by a login issue on the servers which was now been rectified.  Thanks for letting me know this is working for you now.

Thanks

Stuart

Community ModeratorStuartH
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Cepenpark
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Message 7 of 10

Re: BT Cloud - Error code UN2

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Hi, how did you resolve the error? I’ve had the same error for months and BT were unable to fix it, after numerous attempts, and just dropped it.

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FEvans
Beginner
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Message 8 of 10

Re: BT Cloud - Error code UN2

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Good morning 

I  didn’t have to  do anything actually. The day after I posted the query, I tried it again and it worked on both my PC and my phone. 

I hope you manage to get yours resolved. I will say though that I don’t find BT Cloud at all user-friendly. I cannot find a way to group a large number of photos or files (Cyril+A) to move to a new file and that kind of thing.   So I don’t use it anyway now. 

Fiona

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Cepenpark
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Message 9 of 10

Re: BT Cloud - Error code UN2

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I probably agree on using it which is why I haven’t been too worried that BT didn’t fix the problem. UN2 must be a generic fault covering different issues as it isn’t working for me.

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FEvans
Beginner
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Message 10 of 10

Re: BT Cloud - Error code UN2

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That could be possible I guess.

f

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