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Gils71
Aspiring Contributor
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Message 1 of 10

BT Cloud Free Upgrade to 100gb

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Afternoon all, 1st time poster.


I have had several emails from BT stating that they are upgrading my Infinity account. As well as a better speed (which has happened, thank you very much 🙂 BT also stated that I have had my BT Cloud account upgraded from 5gb to 100gb free of charge.


However, when I log in to my account, it still states 5gb and I keep getting warnings that I am about to go over and need to upgrade!

Anyone else found this and what shouild I do?

I've tried the online chat but all they do is say I need to speak to the technical team, try and put me through and no one ever answers.


Help please!

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9 REPLIES 9
Moderator
Moderator
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Message 2 of 10

Re: BT Cloud Free Upgrade to 100gb

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Hi @Gils71

 

Welcome to the community forum and thanks for your post!

 

Sorry that you haven't received your upgraded usage on BT Cloud.  We will need you to send us over your details to give you a hand with this from here.

 

Please bear with us as we are very busy at the moment and it's going to take us a few days to get back in touch when you send the details over.  As soon as you reach the top of our email queue one of the mods will give you a shout.

 

Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

Community ModeratorRobbieMac
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Gils71
Aspiring Contributor
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Message 3 of 10

Re: BT Cloud Free Upgrade to 100gb

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Done, thanks so much Robbie, look forward to hearing from you.

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Gils71
Aspiring Contributor
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Message 4 of 10

Re: BT Cloud Free Upgrade to 100gb

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Still nothing I'm afraid
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Moderator
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Message 5 of 10

Re: BT Cloud Free Upgrade to 100gb

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Hi @Gils71,

 

I can see that my colleague @JohnC2 is dealing with your case. He is back in the office later on today and will be in touch with you then.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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Gils71
Aspiring Contributor
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Message 6 of 10

Re: BT Cloud Free Upgrade to 100gb

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@JohnC2 Afternoon John: just to report that I still have not had my Cloud upgrade. Could you escalate this please?
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doleawg
Aspiring Expert
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Message 7 of 10

Re: BT Cloud Free Upgrade to 100gb

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@Gils71 wrote:
@JohnC2 Afternoon John: just to report that I still have not had my Cloud upgrade. Could you escalate this please?

It doesn't work anyway so no rush......

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KennyR
Contributor
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Message 8 of 10

Re: BT Cloud Free Upgrade to 100gb

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I recently got a mail from BT saying they were upgrading my Infinity account by giving me 4 items including the Cloud upgrade.However,since I can`t get infinity yet in my area, so I don`t have an infinity account. The mail was sent to me in error,as it was to several other people, but BT did at least apologise to everyone concered.

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michaelkenward
Aspiring Expert
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Message 9 of 10

Re: BT Cloud Free Upgrade to 100gb

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@KennyR wrote:

However,since I can`t get infinity yet in my area, so I don`t have an infinity account. The mail was sent to me in error,as it was to several other people, but BT did at least apologise to everyone concered.


You couldn't make this up.

 

Does anyone in BT have a clue?

 

 

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Gils71
Aspiring Contributor
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Message 10 of 10

Re: BT Cloud Free Upgrade to 100gb

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@JohnC2 success! All done. Thanks for your help and tenacity John and thanks for keeping in touch.

Everyone just needs a little patience.
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