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Charley_Lima
Aspiring Contributor
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Message 1 of 3

BT Cloud Freezes

Downloaded and set up BT Cloud with no problems, as I thought, but situation has arisen where when I 'pause' BT Cloud to make other running apps a little faster, BT Cloud will not continue when I stop the 'pause'.  I am forced to restart laptop.

 

Solution would be nice - should I uninstall and reinstall Cloud?

I note that I can generate diagnostics file - but to whom does one send it?

 

Thanks in advance.

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Moderator
Moderator
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Message 2 of 3

Re: BT Cloud Freezes

Hi Charley_Lima,

 

Thanks for your post. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and I'll raise this issue with the BT cloud team. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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Charley_Lima
Aspiring Contributor
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Message 3 of 3

Re: BT Cloud Freezes

Hello Neil

 

For the life of me - I cannot find a 'contact the mods' link in your Forum Profile !

 

Can you send a link - apologies for my eyesight, stupidity, dimness or worse - I was one of the first to use Telecom Gold, so have been here a while !!

 

Best wishes

 

Christopher

 

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