I have subscribed to Cloud for a while without issues. After a recent update, whenever I boot up my PC, Cloud launches from Start Up as normal and then displays an empty window with title bar along with the 'busy' circle of doom. And then it stays like that forever. It will not respond to any control at all. After a while it seems that synching has been updated, but the window remains stuck there. I have to open Task Manager and end the process, as it will not even respond to 'end application'.
If I disable the program at Start Up and try using the program manually, exactly the same thing happens. As this means I cannot interrogate the application, I have no idea whether things are nevertheless working as they should, and in any event I do not want to have a hanging program sitting there using resources.
Any help out there?
Solved! Go to Solution.
Something's definitely not right there - sorry you're having problems.
Have you already tried uninstalling and reinstalling the BT Cloud software? If not I'd try this as a first fix. If it doesn't work then post back and I'll ask the Mod's to get in contact with you and collect some logs from BT Cloud, so we can work out what's going wrong.
Hi and thanks for this
Yeah. i have previously tried uninstalling and downloading afresh to reinstall. Same thing happens.
Thanks for trying that @richardbowen.
Can you please drop me over an email with your details and we'll get this looked into for you. You'll get the contact the moderators link in my profile.
Hi - sorry to say I can't see any 'contact' link on your profile page.... @DavidM
If you click on my username, you'll see the "Contact The Mods" link under the "About Me section of my profile.
If you are on a mobile device, you'll need to switch to the full version of the site.
I agree - it sounds like your problems are very similar, and are probably being caused by the same issue. The good news is that we've identified what the problem is (a software problem that only occurs on certain accounts) and will be fixing it in our next software release. We expect to have a beta version ready by the end of this week (I'll send you PMs when it is, in case you'd like to try it out), with the general release expected this month (subject to passing quality testing).
Sorry you've run into these issues.
RobbieMac sent me the link to the beta, and I installed it last night.
It certainly seems to resolve the problem I was having.
Thanks to the BT Cloud team for resolving this.
Hope the quality testing goes well and you get the general release out as planned.