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BT Cloud Expert
BT Cloud Expert
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Message 11 of 13

Re: BT Cloud Freezing

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@RKM - Great news, thanks for confirming!

 

Joe

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Aichar
Beginner
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Message 12 of 13

Re: BT Cloud Freezing

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I'm having the following problem - my BT Cloud dashboard comes up, and shows Backup, Restore, Music Upload all OK, but the Synch icon spins a few times, stops, and then I get "BT Cloud not responding".    Then I have to close BT Cloud.   In my Windows 10 Control Panel,  System Reliability, I'm getting a graph showing issues found, with BT Cloud being identified as the problem, details as follows:

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\BT\BT Cloud\BTCloud.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: BTCloud.exe
Application Version: 17.1.5.21
Application Timestamp: 593ec42e
Hang Signature: ad24
Hang Type: 134217984
OS Version: 10.0.16299.2.0.0.768.101
Locale ID: 2057
Additional Hang Signature 1: ad249b4383b6c26182c338d0da922784
Additional Hang Signature 2: 9c52
Additional Hang Signature 3: 9c5233921616d8ecf8e51fdef0fd57dc
Additional Hang Signature 4: ad24
Additional Hang Signature 5: ad249b4383b6c26182c338d0da922784
Additional Hang Signature 6: 9c52
Additional Hang Signature 7: 9c5233921616d8ecf8e51fdef0fd57dc

Extra information about the problem
Bucket ID: 02383cba50277a62e4bf587c3924e378 (129499733362)

 

Any advice on fixing this?

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Aichar
Beginner
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Message 13 of 13

Re: BT Cloud Freezing

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And downloading and re-installing BTCloud.exe didn't solve the problem.

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