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sws57
Beginner
1,068 Views
Message 1 of 5

BT Cloud - Help please, can't get started.

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Hi everyone

 

I can't seem to get BTcloud to let me log in on my PC (windows 7).  I can log in on android but I can't log in from the PC.

 

When I open https://www.btcloud.bt.com/ I can see my android device, but not my PC, any ideas?

 

Best Regards:

 

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ShadyCreek
Aspiring Expert
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Message 2 of 5

Re: BT Cloud - Help please, can't get started.

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Have you downloaded the app for your laptop?
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sws57
Beginner
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Message 3 of 5

Re: BT Cloud - Help please, can't get started.

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Yes I have, it won't accept the account details.

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ShadyCreek
Aspiring Expert
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Message 4 of 5

Re: BT Cloud - Help please, can't get started.

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Weird.  Maybe you need to register from the My Products section on bt.com.  I can't quite remember if I had to register or not (presume so).  I just used the same username and password as my bt.com account. 

 

 

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sws57
Beginner
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Message 5 of 5

Re: BT Cloud - Help please, can't get started.

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Even wierder, just reinstalled the software, for the fourth time, all working.

 

Thanks for your help guys.:smileyhappy:

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