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clivemanne
Beginner
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Message 1 of 2

BT Cloud Installation Issue

I have just activated BT Cloud after switching to BT. However when installing  the desktop app on a brand new laptop the installation hangs on a window reading redirecting please wait. (This is the window where the login credentials are entered). If I close this window and right click on the BT Cloud in the notification area a login window pops up but am unable to enter the email address and password as it is all greyed out. The version is 20.6.1

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Les-Gibson
Contributor
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Message 2 of 2

Re: BT Cloud Installation Issue

Big problems with that update, do not keep uninstalling/re-installing as some have reported file damage doing just that.

see this 1100 (and growing) post long thread on the subject https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-Won-t-Start/td-p/2117275

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
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