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BT Cloud Login issues

Hi,

I need some help in getting into my BT Cloud.  I have BT Broadband and the Cloud is included within the package - this is verified when i log into MYBT.com.  I have downloaded the link onto the PC but upon login it tells me that i am not the main account holder.  I have been into my profile and i most definitely am the main account holder.

It must be user error as i am baffled as to what to do next, i am going around in circles when i try to find a fix within MyBT.com and have done all the things suggested on The Community.  Perhaps i need intervention from a Moderator to solve the issue?

Unless of course someone can possibly explain what is going on and how to resolve.

Thanks,

Craig

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Message 2 of 2

Re: BT Cloud Login issues

You're not alone, wait a couple of days and it'll probably start working again. Not very helpful I know but then neither is this

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-broken/td-p/2048619

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