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ben_qwerty
Newbie
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Message 1 of 3

BT Cloud Mac application crashes

I've tried to use the BT Cloud Mac application. The 50GB limit seems generous so I am trying to sync about 15GB of photos in 5000 files. It's a big chunk, but not ridiculous. The Cloud app just crashes after a couple of hundred files. I have restarted it twice and same thing, so now I have disabled it.

 

Any ideas on how to get round this?

 

BT Cloud.app is version 2.1.3275 connecting over BT Infnity. I am running Mac OS X 10.9.2.

 

I have the crash logs and will be happy to send them to anyone who can investige and try to investigate the bug -- the folks back at F-Secure perhaps?

 

The log looks like this:

 

Process: BT Cloud [5777]
Path: /Applications/BT Cloud.app/Contents/MacOS/BT Cloud
Identifier: com.fsecure.sync.BTCloud
Version: 2.1.3275 (2.1.3275 bt_production)
Code Type: X86-64 (Native)
Parent Process: launchd [167]
Responsible: BT Cloud [5777]
User ID: 502

Date/Time: 2014-05-08 22:45:17.321 +0100
OS Version: Mac OS X 10.9.2 (13C1021)
Report Version: 11
Anonymous UUID: 3BC83A06-3042-B81F-DDC6-76C4F9148E4C

Sleep/Wake UUID: E8518BD5-3F9C-4F66-A7E2-9F7A24F0EF83

Crashed Thread: 31

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

 

<snip>

 

Thread 31 Crashed:
0 org.python.python 0x00000001038609ec PyObject_Malloc + 92
1 org.python.python 0x0000000103881b3f PyUnicode_AsUnicodeAndSize + 127
2 _objc.so 0x0000000103eae7cf -[OC_PythonUnicode __realObject__] + 479
3 _objc.so 0x0000000103eae8a1 -[OC_PythonUnicode length] + 17
4 com.apple.Foundation 0x00007fff8ee482c1 -[NSURL(NSURL) initFileURLWithPath:] + 40
5 com.apple.Foundation 0x00007fff8ee4827d +[NSURL(NSURL) fileURLWithPath:] + 43
6 _objc.so 0x0000000103e83a77 ffi_call_unix64 + 79
7 _objc.so 0x0000000103e842bc ffi_call + 876
8 _objc.so 0x0000000103e94e8e PyObjCFFI_Caller + 1902
9 _objc.so 0x0000000103eb1161 objcsel_call + 177
10 org.python.python 0x000000010380a5a8 PyObject_Call + 104
11 org.python.python 0x00000001038d779c PyEval_EvalFrameEx + 10332
12 org.python.python 0x00000001038db926 PyEval_EvalFrameEx + 27110
13 org.python.python 0x00000001038db926 PyEval_EvalFrameEx + 27110
14 org.python.python 0x00000001038db926 PyEval_EvalFrameEx + 27110
15 org.python.python 0x00000001038dd524 PyEval_EvalCodeEx + 2356
16 org.python.python 0x00000001038db581 PyEval_EvalFrameEx + 26177
17 org.python.python 0x00000001038db926 PyEval_EvalFrameEx + 27110
18 org.python.python 0x00000001038db926 PyEval_EvalFrameEx + 27110
19 org.python.python 0x00000001038db926 PyEval_EvalFrameEx + 27110
20 org.python.python 0x00000001038db926 PyEval_EvalFrameEx + 27110
21 org.python.python 0x00000001038dd524 PyEval_EvalCodeEx + 2356
22 org.python.python 0x000000010383af8a function_call + 186
23 org.python.python 0x000000010380a5a8 PyObject_Call + 104
24 org.python.python 0x000000010382540c method_call + 140
25 org.python.python 0x000000010380a5a8 PyObject_Call + 104
26 org.python.python 0x00000001038d34f7 PyEval_CallObjectWithKeywords + 87
27 org.python.python 0x000000010391dcc7 t_bootstrap + 71
28 libsystem_pthread.dylib 0x00007fff8e999899 _pthread_body + 138
29 libsystem_pthread.dylib 0x00007fff8e99972a _pthread_start + 137
30 libsystem_pthread.dylib 0x00007fff8e99dfc9 thread_start + 13

 

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2 REPLIES 2
Moderator
Moderator
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Message 2 of 3

Re: BT Cloud Mac application crashes

Hi Ben_qwerty

 

Send us an email using the contact the mods link in my profile.

 

Thanks

 

Stuart

235 Views
Message 3 of 3

Re: BT Cloud Mac application crashes

Hi,

 

I recently switched to BT Infinity and wanted to take advantage of the BT Cloud service.

 

I have tried to install the Mac client and also get a crash when I try to accept the terms on the first screen post installation with a similar message...

 

Process:         BT Cloud [1409]
Path:            /Applications/BT Cloud.app/Contents/MacOS/BT Cloud
Identifier:      com.fsecure.sync.BTCloud
Version:         2.1.3764 (2.1.3764 bt_production)
Code Type:       X86-64 (Native)
Parent Process:  launchd [276]
Responsible:     BT Cloud [1409]
User ID:         625607327

Date/Time:       2014-12-15 20:51:55.666 +0000
OS Version:      Mac OS X 10.9.5 (13F34)
Report Version:  11
Anonymous UUID:  F7901D7B-DD59-69EA-FE2E-1308BABEEAFB

Sleep/Wake UUID: 182F6C24-6E9E-4BE5-A75A-62624789F790

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

VM Regions Near 0:

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