Hi @DavidM ,
I have the same problem as the original poster. The biggest issue is that it the problem is intermittent - at the moment my PC files are happily being synced to BT Cloud as I type this, and have been for over half an hour, but at any time the error box described above may appear, and I will have to exit BT Cloud and then restart it - it will then sometimes fail again almost immediately, and at other times it will work for quite a while before the problem occurs again.
I first noticed this problem after an update to Windows 10, but that may be a coincidence - is BT Cloud fully compatible with all the latest updates? My other query was if maybe there is any sort of cache within BT Cloud that could be cleared by me, in case there is some sort of problematic data remnant from if BT Cloud was paused in the middle of syncing a very large video file for instance? It is currently syncing a 757MB file, which will take a good few hours to upload, so it is highly likely I will need to pause the syncing at some stage during this due to bandwidth issues.
My biggest concern is that this means I cannot leave BT Cloud to sync unattended if I want to guarantee it will continue as it should... but that means that finding a good time to sync is a problem as I also cannot let BT Cloud sync if anyone in the house wants to stream a video or attend an online meeting, as it takes up too much bandwidth and makes the video quality unacceptable or intermittent (I live 0.9 miles from our green box and I am not in a Fibre to Premises area). I would love it if I could leave BT Cloud to sync all night when everyone is asleep and then turn off the syncing in the morning when people need to use the broadband themselves, but I cannot rely on this happening without the error box appearing, which means I am always behind on my backups, which is of course quite worrying in case something happened to my PC.
I am not going to uninstall and reinstall BT Cloud and risk losing all my settings / "files selected for backup" list, or risk it trying to do a repeat backup of my 300GB of selected files - I had a lot of problems a year ago getting BT Cloud to work at all. I would just like to know whether this problem has a known cause and is being worked on, or if there are fixes that I can apply that will enable syncing to occur reliably overnight when the PC is unsupervised.
Many thanks for your help.
