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Thompson218
Aspiring Expert
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Message 1 of 2

BT Cloud Question

Hi All, we are on BT Infinity 2 and have been a BT customer for years and on Infinity 2 for a couple of years.

 

I got an email from BT saying that Infinity 1 now has 500GB. I don't use the BT Cloud but decided to investigate and when I went into manage my BT cloud I'm getting invited to upgrade for £9/month!!

 

Can anyone explain what the situation is please, I thought Infinity 2 got more product that Infinity 1.

 

Thanks.

 

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Moderator
Moderator
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Message 2 of 2

Re: BT Cloud Question

Hi @Thompson218 Sorry for any confusion about your Cloud storage limit.

 

If you are not receiving the correct Cloud storage we'll be happy to help get this fixed for you if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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