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covwin87
Beginner
138 Views
Message 1 of 7

BT Cloud - Remove a Stolen device

How do you delete a device that has been stolen?

If someone was to get access into my PC or phone how can I remotely delete / stop access to the BT App like in dropbox?

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6 REPLIES 6
Distinguished Sage
Distinguished Sage
132 Views
Message 2 of 7

Re: BT Cloud - Remove a Stolen device

Welcome to this user forum. @covwin87 

Change your account password via MyBT.

That will stop access to BT Cloud using your old password.

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covwin87
Beginner
129 Views
Message 3 of 7

Re: BT Cloud - Remove a Stolen device

Thanks just tried that but iphone still has access to app as it remembers your password?

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-Richie-
Expert
123 Views
Message 4 of 7

Re: BT Cloud - Remove a Stolen device


@covwin87wrote:

Thanks just tried that but iphone still has access to app as it remembers your password?


It'll remember the old password, It won't know the new one once changed.

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covwin87
Beginner
117 Views
Message 5 of 7

Re: BT Cloud - Remove a Stolen device

Thanks for your time Richie 

I updated the password on PC and tried my phone which continued to work fine 

Maybe it wont continue to sync but all the data is accessible 

It would appear this is not as good as dropbox as you can delete a device remotely and they instantly have no access to content

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Distinguished Sage
Distinguished Sage
113 Views
Message 6 of 7

Re: BT Cloud - Remove a Stolen device

You may find that if you restart the phone, the credentials will be updated, as it can take a while for password changes to propagate to all applications.

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covwin87
Beginner
72 Views
Message 7 of 7

Re: BT Cloud - Remove a Stolen device

Nope no joy - 12 hours later even when powered off logs in with new password - not sure if this is to do with the syncing on new iphones

its a shame as the viewing of pictures videos is really good but if you cant turn off the device so prying eyes on a stolen device cant see then security is compromised 

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