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Mullrine
Newbie
667 Views
Message 11 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

Same here:

Anything created on or after Friday 29/03 will not upload and this hangs the auto backup

Anything that existed and was modified after 29/03 up to now will not upload

Anything created new, now, will upload

Deleting the copy held on the site via the web does not work

Moving a failed file to a different folder on the home machine does not work

Renaming a failed file and adding it does not work and causes a new error: 'This file could not be found in your BT Cloud folder; it may have been deleted, check your deleted items to recover it.'

Backup from iPad to home machine does not work

Completely deleting and completely reinstalling the BT Cloud app does not work

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billcubbon
Contributor
625 Views
Message 12 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

Same happening to me. Now completely useless for any file that now changes which kind of negates the use of backup software.

Could not even log in to the BT cloud website for a while kept giving UN2 error. Contacted online help and they suggested I wait a few hours to see if it magicly resolved itself. Fortunately I could log in later but the main problem is still there.

BT Cloud has never worked well since an update nearly a year ago. Back a year ago it was almost faultless. Completely uninstalling and reinstalling used to work but not this time.

Very poor software.

 

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john9411
Contributor
396 Views
Message 13 of 53

Re: Sorry, we can't connect to BT Cloud at this time. Please try again later.

Ditto! Same problem since yesterday (30/03/19). Come on BT get it sorted!

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Lance36
Aspiring Contributor
617 Views
Message 14 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

Yes and the same here, we all seem to be having similar problems, but all with one common denominator, that being, there is obviously and issue with BT cloud itself and noting to do with us the users.

And what is worse not a dicky bird in explanation from BT, well NP I will give it till tomorrow and if it has not been fixed then I will make it hit the fan, I am on BT Plus and I pay top whack for it, but I am getting a flat pack in return from them, well they either sort it FAST!!  or they start discounting me for every day it is down , and we all need to take this sort of stance, BT think they are to big for us , well it only takes a tiny spark to start a fire under them. 

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edxw
Aspiring Contributor
457 Views
Message 15 of 53

BT Cloud sync problem?

BT Cloud does not appear to be synching (or backing up). The cloud icon on the task bar shows a green tick, which usually means everything's up to date. However, hovering over it shows 'BT Cloud - Syncing ...' and the Sync folder on my PC shows some files with blue or orange symbol indicating processing/to be processed.

This has been going on since at least 1.00 pm yesterday (30 March).  In that time I have shut down and turned back on the PC several times. I've also clicked pause and resume in BT Cloud.  My internet connection is working fine.

Anyone else had problems?

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Snellies
Beginner
442 Views
Message 16 of 53

Re: BT Cloud sync problem?

Having the same problem - its driving me mad. Tried to raise a complaint with BT but there isn't an option for this, so can't even go to live chat with it.

Problem seems to have appeared since their last update. All I see is the orange clock next to my documents for backing up. Have deleted documents for backup and then added them again, but still not being backed up.

Hopefully they will realise there is a problem and fix it soon.  My internet connection is also fine and have only used 38.4 GB of 200 GB storage so the problem isn't enough space either.

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edxw
Aspiring Contributor
438 Views
Message 17 of 53

Re: BT Cloud sync problem?

Thanks for that - at least I feel a bit better knowing I'm not the only one with the problem!
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speedtrip
Expert
589 Views
Message 18 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

Yep, not good that at least half a dozen related threads on this issue havent elicited a response from BT.

Come BT - are you working the problem ?
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Distinguished Sage
Distinguished Sage
563 Views
Message 19 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

This is only a user forum.

Please contact the Cloud helpdesk on 0800 500 3114 (9am to 9pm Mon - Fri 9am to 6.30pm Sat and Sun) and this team will be best placed to help you.

billcubbon
Contributor
546 Views
Message 20 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

Sorry but contacting the help desk will be a complete waste of time. Have tried this before and no point.

It is easy to demonstrate the problem by just opening the BT Cloud sync folder and ceating a simple text file in that folder. It will sync correctly in a matter of seconds. Then just open that text file and edit the file and save it. You will then find that the error will occur. If you open the BT Cloud app and open the transfers tab you will see the error and the file will no longer sync.

I suspect that this is happening to thousands of users but they just have not noticed.

I have also uninstalled BT Cloud and reinstalled, twice in fact, to no avail.

 

 

 

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