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RTL
Aspiring Contributor
459 Views
Message 21 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

I'm getting the same problem on all my machines. They are all on 17.3.0.46. I can log into BT Cloud but newly created files aren't getting uploaded to the Sync Folder. Has to be BT considering the number of complaints.
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PeterS2
Contributor
454 Views
Message 22 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

Just to say I am also having problems as listed here. While I have been trying several things, also as listed here, everything just got oppressively worse. It s now completely stopped, dashboard says "backup pending" but nothing happening.
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PEMforumReg
Contributor
450 Views
Message 23 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

Yes, me too. I've also found that I cannot upload from the browser. It attempts to, and shows the file appear to upload, but then I get an error stating it can't upload and to try again....
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Lance36
Aspiring Contributor
446 Views
Message 24 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

It would appear then that version 17.3.0.46 is the problem which was the recent update version to cloud. another instance of BT issuing an Alpha piece of software that has not been tested prior to being made available, which makes BT both negligent and therefore liable to give compensation, suggest you all like me get on to BT tomorrow Monday 01 April and give them hell and don't come away empty handed I certainly won't.
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PeterS2
Contributor
433 Views
Message 25 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

I cannot see sign of any successful update/sync activity in the Cloud after 28/03/2019 22:00.
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PeterS2
Contributor
374 Views
Message 26 of 53

Re: BT Cloud sync problem?

Seems like a lot of us have this problem. I note that no files in my Cloud have been sync'd or updated since 28/03/19 22:00
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pddco
Aspiring Contributor
429 Views
Message 27 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

I have the same problem on my Win10 PC. And the app's still broken.

I contacted the BT Cloud team. They suggested I uninstall and then re-install the desktop app from www.btcloud.bt.com.

But alas no joy. The app resyncs the sync folder. And when I look in the 'Transfer' tab it looks like it validates / checks / compares / (or whatever its doing) my files already in the cloud. It got to 5100 files remaining then stalled with the error message.

Interestingly while chatting to the BT Cloud chap he was saying there was an update to the server software apparently. And wasn't 100% sure what was going on.If it's not fixed I'll call them again in the morning.

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Spike______
Beginner
357 Views
Message 28 of 53

Re: BT Cloud sync problem?

Same here. 10am Monday morning. Still nothing synching.
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Spike______
Beginner
400 Views
Message 29 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

Same problem here. 10am Monday morning. Been trying to synch files for ages. Definitely a problem at BT end.
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edxw
Aspiring Contributor
359 Views
Message 30 of 53

Re: BT Cloud sync problem?

It's now working for me (from 10.05 am) - all outstanding files synched/backed up.

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