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Contributor
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Message 41 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

HI, not file size, mine stopped at a 3.6Mb mp3 file
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Aspiring Contributor
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Message 42 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

I wonder if they are back in a "maintenance windows" as it is now out of working hours.
Pity it is in a "users want to upload stuff" window.
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Beginner
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Message 43 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

As of 18:00 01/04/19 whatever is supposed to have been done to fix this problem does not work

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Beginner
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Message 44 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

As of 18:00 01/04/19 whatever is supposed to have been done does not work
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Aspiring Contributor
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Message 45 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

Files that I uploaded from my phone this afternoon are downloading to my PC as I type - 18:05
Upload still failing on phone.
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Beginner
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Message 46 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

Same issue. India help desk advises unistalling and re installing! That doesnt work.

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Contributor
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Message 47 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

This is completely ludicrous.

The problem is back again.

What on earth are you doing BT.

Sort it out permanently.

Time to get compensation I think.

 

 

 

 

 

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Contributor
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Message 48 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

Yes same problem has reoccured for me too. Phoned BT Cloud / Premium Email team (0800 5003114). They know there's a problem. They're working on it.  It should be restored within 24hrs apparently.

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Message 49 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

I have been having this problem since Thursday last week. Have just finished speaking with the Helpdesk and what a total waste of time. Wouldn't listen when explaining the problems, and insisted on uninstalling and reinstalling the program. Even though I knew and told him it would have no impact.

35 minutes later eventually said he would pass it across, but come on BT, you know there are clearly big issues so how about you communicate what is happening to your paying customers, and actually get it fixed.

Otherwise, really not sure why I am bothering to pay you for services I am not receiving.

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Contributor
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Message 50 of 53

Re: BT Cloud - 'Sorry, we can't connect to BT Cloud at this time. Please try again later.'

working again
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