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moazam
Newbie
291 Views
Message 1 of 4

BT Cloud Sync app crashing

Hi, I canceled my dropbox pro account and started using bt cloud sync app on windows 7. It worked few days fine and now it's crashing. I have reinstalled app several times but no joy. Here is log from windows error log:

 

Faulting application name: BTCloud.exe, version: 17.1.5.21, time stamp: 0x593ec42e
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23915, time stamp: 0x59b94f2a
Exception code: 0xc0020001
Fault offset: 0x000000000001a06d
Faulting process id: 0x1ae4
Faulting application start time: 0x01d392c61fadbcfa
Faulting application path: C:\Program Files\BT Cloud\BT Cloud\BTCloud.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 73e2cc9a-feb9-11e7-be8d-0008ca8312eb

 

Please let me know if your developers can fix issue soon?

 

Thanks

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3 REPLIES 3
mellorij
Contributor
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Message 2 of 4

Re: BT Cloud Sync app crashing

Yes, my app is also crashing. Please, can this be escalated to the developers?

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moazam
Newbie
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Message 3 of 4

Re: BT Cloud Sync app crashing

Hopeless! I understand now BT provides this **bleep** app with massive storage so no one actually use it. If I don't get reply from BT in few days I will switch to Dropbox. 

 

Seriously, where are the developers? Is anyone actually monitoring this forum? 

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Andy005
Aspiring Expert
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Message 4 of 4

Re: BT Cloud Sync app crashing

This is a customer to customer Forum, I would suggest emailing:

 

btcloud.support@bt.com

 

App support is best obtained from the contact details in your app store.

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