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wolosp
Aspiring Contributor
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Message 1 of 2

BT Cloud - Unable to log in

I have just installed BT Cloud, but am unable to log into both the desktop client and also the browser.

I am getting the following message:

"A local account with your email address already exits. We are currently unable to link facebook accounts to existing accounts. This will be possible soon."

 

There is a 'continue' button, but clicking on it does nothing, but when I click a second time I get this message!

 

Page expired

To protect privacy and improve security, the page you are trying to access is no longer available. Please, close the window and start over again.

 

I used to have BT Vault, and remember installing BT Cloud a while back, but surely that shouldn't stop me from logging in?

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Moderator
Moderator
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Message 2 of 2

Re: BT Cloud - Unable to log in

Hi @wolosp Sorry you having trouble with your BT Cloud. Contact the Cloud help desk on 0800 500 3114 and I'm sure they'll be able to help you with this.

 

Cheers

John

Community ModeratorJohnC
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