The attack on my phone goes on - it has now been telling me it is "updating your data to improve performance. This may take a short while...." for the last 30 minutes
If you click on NeilO's name there should be a 'click here to contact the mods' link. It opnes a form which needs to be completed.
If I login to the BT cloud website and click on My Activity > All My Files - I am now seeing my computer appearing three times instead of once, and files seem to be spread between them?
Why am I seeing my desktop more than once? I just want to resume the backup of my data I started several days ago before this failed update was installed
App also still closes/crashes regularly - is this being fixed as no response to that message at all
@NeilO & other mods + anyone else from BT who actually cares about customer satisfaction and honesty towards customers.
I have just compared the content of my undamaged (mainly as they have thankfully forgotten Andriod users in this update) phone sync with the web based content.
Everything after 09:20 on the 23rd July (so much more than 7days as has been claimed elsewhere, and I am a bit beyond the 10 minutes it will take them to appear) is missing from the web interface.
Rather than just saying "oh we'll look at your case", can anyone answer some simple questions:
1) Can you roll back to the old version?
2) Did you test the new version?
3) Did you test the migration process?
4) Does BT actually care about the mess it has caused?
I think the link has just been added as it is there now if you click on his name.
But I would still like to know what information to send.
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