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Venner
Contributor
925 Views
Message 61 of 651

Re: BT Cloud Upgrade(?), what have you done?

I see no 'contact the mods' link. And could you be explicit about precisely what account information they need?
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Venner
Contributor
938 Views
Message 62 of 651

Re: BT Cloud Upgrade(?), what have you done?

The attack on my phone goes on - it has now been telling me it is "updating your data to improve performance. This may take a short while...." for the last 30 minutes

 

What fun

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jonmanley
Contributor
927 Views
Message 63 of 651

Re: BT Cloud Upgrade(?), what have you done?

I too am unable to find the link and would like instructions as to what info to send.

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Distinguished Sage
Distinguished Sage
919 Views
Message 64 of 651

Re: BT Cloud Upgrade(?), what have you done?

If you click on NeilO's name there should be a 'click here to contact the mods' link. It opnes a form which needs to be completed.

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wingers
Contributor
918 Views
Message 65 of 651

Re: BT Cloud Upgrade(?), what have you done?

If I login to the BT cloud website and click on My Activity > All My Files - I am now seeing my computer appearing three times instead of once, and files seem to be spread between them?

 

Why am I seeing my desktop more than once? I just want to resume the backup of my data I started several days ago before this failed update was installed

 

App also still closes/crashes regularly - is this being fixed as no response to that message at all

 

bt1.png

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Venner
Contributor
914 Views
Message 66 of 651

Re: BT Cloud Upgrade(?), what have you done?

But there is no such link. Where exactly do you see it?
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911 Views
Message 67 of 651

Re: BT Cloud Upgrade(?), what have you done?

@NeilO & other mods + anyone else from BT who actually cares about customer satisfaction and honesty towards customers.

 

I have just compared the content of my undamaged (mainly as they have thankfully forgotten Andriod users in this update) phone sync with the web based content.

 

Everything after 09:20 on the 23rd July (so much more than 7days as has been claimed elsewhere, and I am a bit beyond the 10 minutes it will take them to appear) is missing from the web interface.

 

Rather than just saying "oh we'll look at your case", can anyone answer some simple questions:

1) Can you roll back to the old version?

2) Did you test the new version?

3) Did you test the migration process?

4) Does BT actually care about the mess it has caused?

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Highlighted
jonmanley
Contributor
899 Views
Message 68 of 651

Re: BT Cloud Upgrade(?), what have you done?

I think the link has just been added as it is there now if you click on his name.

But I would still like to know what information to send.

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Moderator
Moderator
889 Views
Message 69 of 651

Re: BT Cloud Upgrade(?), what have you done?

@Venner & @jonmanley Sorry about that the link should be visible to you now.

Community ModeratorNeilO
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Venner
Contributor
858 Views
Message 70 of 651

Re: BT Cloud Upgrade(?), what have you done?

Still "updating your data to improve performance. This may take a short while...."

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