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JB5
Beginner
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Message 1 of 2

BT Cloud Usage - Numbers don't add up

Help...

 

I'm getting warnings from the BT Cloud Dashboard that I'm running out of space

 

Apparantly I'm using 473.4 GB (94.7%) of 500GB

 

When I log into Cloud Online it my settings state that I have 26.6 GB Free (which agrees with the Dashboard)

 

BUT

 

When I look at 'All My files' online the total size of all files is 332.9 GB - this is what I expect and is the same folders/files/GB as what I've set up to Backup and Sync.

 

I have No Deleted Items

 

So I think I have backed up 332.9GB.  There are 332.9GB of files in 'All My Files' BUT the service thinks I'm using 473.4GB.

 

Any suggestions why I'm seeing different values and how to correct it much appreciated.

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mike63uk
Aspiring Contributor
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Message 2 of 2

Re: BT Cloud Usage - Numbers don't add up

I have exactly the same problem

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