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GrumpyOldLady
Beginner
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Message 1 of 3

BT Cloud - Vanished ? Broken?

A few days ago, a message appeared on screen saying I had to update BT Cloud.  I went to make tea, came back and the screen was on my desktop page with the BT Cloud icon missing.  I looked in the list of Cloud sites (BT Cloud for personal items, One Drive for work) BT Cloud was missing from there too.  I continued working (wondering what to do next) and then thought to log into BT Cloud via Google Chrome.  The work I had just done was there but none of the storied items from before update.  Helppppp!  Important stuff lost.

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Les-Gibson
Recognised Expert
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Message 2 of 3

Re: BT Cloud - Vanished ? Broken?

The app is very much broken, see https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-Won-t-Start/m-p/2134725#M42399 but btcloud.bt.com should work from a browser


       
                                                     If the Smart Hub 2 is BT's best hub yet then what does that say about its predecessors ?
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Gary_C
Expert
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Message 3 of 3

Re: BT Cloud - Vanished ? Broken?

It does seem to be broken.

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