BT Cloud problem since upgrade to Windows Version 20.6.1.
Since the recent upgrade BT Cloud has not worked.
When the PC starts Message:
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Please contact Customer Support if this problem persists.
BT Customer Support
Something went wrong (Error Code - 138)
Retry does not resolve the problem.
I have tried to remove and reinstall the program using Windows > Settings > Apps > BT Cloud for Windows but when I go to Microsoft Store to download it says that I own the program and there is no option to download.
I have restored an Acronis image taken before the uninstall and I am back with the PC startup error message.
Any suggestions would be appreciated.
Solved! Go to Solution.
I will answer this one myself.
Don't bother with telephone to BT Help it's a waste of time.
Log into BT Cloud web page and download the BT Cloud Program from there. There is no need to use the Microsoft Store.
On the PC > Task Manager > BTCloud (32bit) > End Task.
Uninstall BT Cloud.
Install the program downloaded earlier.
This worked for me.