Isn't it about time OFCOM were involved ?
Ofcom won't do anything, "BT Cloud is a free, safe way to automatically back up, organise and store your photos, videos, contacts, music, documents and any other files. "
We have contracts with BT and part of the contract is having access to a subscription based Cloud storage system. You get a 1TB of storage for no additional charge and if you want more Cloud storage you pay for it. Failure to supply the Cloud service to large number of customers is an embarrassment to BT and they know it , both in terms of contract provision and the affect on their reputation because they want happy customers.
I suspect BT will be back to normal service tomorrow following the Bank holidays for Christmas. The Cloud Team hope to have a solution in place by the 1st of January 2021 the very latest date. If delivery and all works for their full customer base that use the Cloud then happy days and life goes on. If not they are breaching their contract with a Customer base that is not getting a Cloud service (me included) and would Ofcom be interested, of course they would because major Telecom provider is in breach of Contract.
To date BT know they have not covered themselves in glory with this update, my money is on the Cloud Team getting a resolution, because of constant previous moaning BT contacted direct and gave me a fix that did not work. I then supplied copies of files from my computer for them to analyse why the fix was a failure. Someone from BT tried to contact me a 9:20am on 24/12/20 but I was unable to take the call as I was in a meeting. I suspect this was to update me on what errors they had discovered on the files I gave them. I hope to hear from them tomorrow and will update this forum with any news I get .