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MikeH16
Beginner
16,013 Views
Message 2 of 1,226

BT Cloud Won't Start

At start up my PC automatically downloaded a new version of BT Cloud.  The process ended with a message that the uninstall of the previous BT Cloud would be triggered automatically before the new one would be installed.  This hasn't happened.  I tried to uninstall the old version myself, but can't as I get a message saying the uninstall exe file can't be found.  I now don't have BT Cloud running.  Any ideas please?



BT Update:

Updates from BT can be found on page 119, post 1183. Click on this link to read the most recent message:

BT’s latest update on this subject
1,225 REPLIES 1,225
Dunk65
Beginner
15,752 Views
Message 1 of 1,226

BT Cloud Problems

My BT cloud has stopped work correctly (What's new there), on laptop totally stopped. Delete app and now can't redownload it anywhere.

Andy213
Beginner
15,998 Views
Message 3 of 1,226

Re: BT Cloud Won't Start

Having same problem hoping someone knows what's going on with this new version

0 Ratings
BillButler
Beginner
15,978 Views
Message 4 of 1,226

Re: BT Cloud Won't Start

Same problem here also.

0 Ratings
mumfie
Aspiring Contributor
15,973 Views
Message 5 of 1,226

Re: BT Cloud Won't Start

Same problem here.  Was working okay before update. The  EXE properties shows File Version 20.6.1.0 but app won't open. Windows 10 Event viewer shows 

Application: BT Cloud.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: SQLite.SQLiteException
at SQLite.PreparedSqlLiteInsertCommand.ExecuteNonQuery(System.Object[])
at SQLite.SQLiteConnection.Insert(System.Object, System.String, System.Type)
at SQLite.SQLiteConnection.InsertAll(System.Collections.IEnumerable, Boolean)

15,961 Views
Message 6 of 1,226

Re: BT Cloud Won't Start

I have the same problem. BT Cloud ver 20.6.1  was downloaded but is blocked from installing by Windows Defender - the .exe is currently marked as harmful by Defender for your computer. Another BT **bleep**-up.

GeoffSmith
Contributor
15,944 Views
Message 7 of 1,226

Re: BT Cloud Won't Start

Installed 20.6.1

BT Cloud pop-up has been showing
"We're initializing metadata, which may take a while.
Please be patient, this will happen only once per account."
for several hours.

0 Ratings
NickBenes
Beginner
15,934 Views
Message 8 of 1,226

Re: BT Cloud Won't Start

I am having a similar problem after installing the new update but I am getting a message saying account full!!!

0 Ratings
rperc13
Contributor
15,598 Views
Message 9 of 1,226

BT Cloud update

I received a message that BT Cloud had to update. I followed all the instructions but then got a message that an error had occurred and the application would be paused. Now I can't open it.

alinbidford
Beginner
15,773 Views
Message 10 of 1,226

BT Cloud update not working

On starting up my Laptop and PC I was asked to install the latest software for BT Cloud. On both machines Windows blocked the download as being potential unsafe as I trust BT I told Windows to proceed with the download which it did. As part of the installation I was told it would be necessary to delete the older version before the new software could be installed and I was asked to confirm my agreement to this. On both machines I have now lost my desktop link with the Cloud. Has anyone else had problems installing the update and how do I fixing the problem?

Alan

0 Ratings