Problems continue. Individual files are being backed up but not filed into folders to mirror the PC - so trying to find a file when you have thousands is close to impossible. When I log into the Cloud website, there is a folder called 'BT Cloud' which has my list of folders mirroring the PC - but all the files in the folders are old back-ups. No new back-ups have gone in. The new back-ups are just listed as the individual files under 'Recent activity'. This is close to useless.
On the Cloud website - If you click on Documents (View More) or under Recent Activity - the files will not be shown within folders.
When you go the Cloud Website - there is a folder icon on the left which says "All My Files" - if you click on it - you should see a repository for desktop which should be your windows machine - if you click through here - you will find the folder structure? Can you try and confirm what you see when you do this?
Thanks for your response. When clicking on the entry for my laptop (after clicking on All my files) I get two folders C and Users. If I click on Users I get my login name and clicking on the I get my Music folder but nothing else. However , if I clicking on C, I get Users (again) and then clicking on that I get my login name. Clicking on my login name brings up Onedrive and Pictures. Clicking on Onedrive brings up the folders on my laptop with the files all up to date! Thanks for your help. Good to know they are there and seems to be working - not at all user friendly. Onedrive is so much easier.