BT Cloud - access

[robstani]

BT Cloud

I just realised today that the whole service closed down at the end of October 2024! I thought read-only access to download files was going to be supported for a lot longer than the few weeks I read that was given between discontinuing the service and deleting everything. I've got years of photos stored.

I checked the BT Cloud app on my phone today and I can still see thumbnails for all of the pictures saved on the BT Cloud server. However, when I click to open the file, I get an error message: "Please try again. An error occurred while trying to retrieve your image. Please try again later."

Likewise, if I try to share the file (from the thumbnail), the app tries to "download" the file and gives another error: "Share Error. Share has encountered an error. Please try again."

Given that the thumbnails are still showing, and that I don't have them saved anywhere else on my device, they must still be stored on a server somewhere. Anyone know how I can get access to download them? Surely others must be in the same boat, having missed the deadline too. I'm desperate to get my family photos back. 😞

[imjolly]

This was the original post on forum about cloud closing giving months of notice not weeks

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-is-closing/m-p/2394468

A forum mod may post with some assistance

[chrisjp]

I fear you may have lost your photos - the thumbnails may still be stored on the BT servers but the actual files have probably been deleted.
I've been accused of being a luddite but I've never trusted cloud storage as the only place to store my valuable files. I always back them up to a local portable hard drive - these are now very cheap to buy and I back up daily using software that just copies new or modified files, so it's very quick.

[Peter_W]

Hi there @robstani, welcome to the BT Community. 

I can absolutely help you get this double checked, so I've just popped you over a private message so we can take a few more details. 

Peter

[Paul608085]

@robstani 

"Given that the thumbnails are still showing, and that I don't have them saved anywhere else on my device, they must still be stored on a server somewhere."

The thumbnails you are seeing may be stored in your phone's cache memory for the BT Cloud app.

If you were to clear the app's cache, those thumbnails will probably disappear.

.

[aevs74]

HI, I just found out that the cloud is no longer available. I had/have 17000 videos and photos on there. Is there possibly a way of retrieving them? Thanks, Andrew

[gg30340]

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@aevs74 wrote:

HI, I just found out that the cloud is no longer available. I had/have 17000 videos and photos on there. Is there possibly a way of retrieving them? Thanks, Andrew

---

No.

[imjolly]

@aevs74 

as you can see from this 7/2024 post there was ample warning on forum and in press about Cloud closing

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-is-closing/m-p/2394468

[gg30340]

@aevs74 

Emails were sent out regarding the closure. The first one I received was sent in August 2024

“From 9th September, the BT Cloud platform will become a “read-only” service. This means you won’t be able to upload anything new from then. But you’ll still be able to view and download the data you have in there already.

If you’re paying for additional storage, you’ll no longer be charged after 9th September”

And a follow up reminder email was sent in September 2024.

“Just to remind you, the BT Cloud service is closing on 31 October – and your BT Cloud account is closing alongside it too.

BT Cloud will soon become a “read-only” service, and you’ll no longer be able to upload anything new to the platform. Once this happens, you can still view and download the data you have in there, until the service closes.

If you were paying for additional storage, you will no longer be charged for it”