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jeffw
Contributor
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Message 1 of 3

BT Cloud - after latest update cannot access dashboard

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Since the recent update to BTCloud_17.3.0.46 I cannot access the dashboard on my Win 10 PC and BT Cloud no longer appears in the taskbar notification area.  I have tried reinstalling over the top of the then current installation, uninstalling BT Cloud, restarting, install again, which left me with the same problem.  So, I uninstalled again, deleted all the BT Cloud files I could find, restarted and then installed BT Cloud again but the same problem exists.

If I go to BT Cloud all my files appear to be up dating, so it is syncing OK.

Finally, the dashboard does open at startup but the BT Cloud icon is not present at the right hand side of the task bar.  If I close the dashboard and try to reopen it by clicking of the desktop icon, it opens File Explorer at C:\Users\xxxxxx\BT Cloud.

 

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Moderator
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Message 2 of 3

Re: BT Cloud - after latest update cannot access dashboard

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Hi @jeffw  Sorry you are unable to access the dashboard since the last Cloud update. Please contact the Cloud helpdesk on 0800 500 3114 (9am to 9pm Mon - Fri 9am to 6.30pm Sat and Sun) and this team will be best placed to help you.

Cheers
John

Community ModeratorJohnC
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jeffw
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Message 3 of 3

Re: BT Cloud - after latest update cannot access dashboard

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Many thanks.  Problem solved.

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