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egros
Contributor
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Message 1 of 4

BT Cloud app for IOS

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Following the latest update, when I open the BT Cloud app on my iPad it crashes?

A white box opens say incorrect information try again and just offers "Retry".

I can see in the background that it has not saved the password but it wil not let me enter it as when I click "Retry" it just loops and the box reappears.

Anyone out the managed to solve this yet or do we just wait for another update?

(IOS 9)

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martdy
Contributor
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Message 2 of 4

Re: BT Cloud app for IOS

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I had similar issues on my Iphone. I deleted the app (press and hold on it until the X appears)and then downloaded it again and then I could sign in OK

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egros
Contributor
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Message 3 of 4

Re: BT Cloud app for IOS

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@martdy wrote:

I had similar issues on my Iphone. I deleted the app (press and hold on it until the X appears)and then downloaded it again and then I could sign in OK


I had thought of that but the last time I tried, I ended up with 2 of every photo!!!

Anyway I have now done that and it works so all is well.

Thanks

 
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Moderator
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Message 4 of 4

Re: BT Cloud app for IOS

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Thanks for letting us know it's sorted @egros.

 

Cheers

 

David

Community ModeratorDaveM
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