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jezbod
Contributor
321 Views
Message 1 of 10

BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

As the title says, my BT Cloud has not synced any files (photos or videos) since I upgraded my iPhone X to iOS 14.6.

It works if I copy the files into a folder on my PC, and sync from there, but on the phone it just says no new files found.

I have already done the restart phone, then remove and reinstall the app, and there has been no change.

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9 REPLIES 9
pddco
Aspiring Expert
293 Views
Message 2 of 10

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

Hello. Not sure if this helps, but I too am on IOS 14.6 albeit an iPhone11. And, while I’m having issues with seeing content under  ‘All my files’, all the photos are being backed up. I know this cos I can see the photos etc in the BT Cloud > IPhone folder on my windows Laptop.  Clearly this was all working for you before. Are you still getting the ticked green cloud icon on the app Home Screen? Or are you  seeing the orange upload icon? If so, when you try to force a backup what happens? 

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NeilO
Moderator
Moderator
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Message 3 of 10

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

Hi @jezbod That's not good, I'm sorry to see you're experiencing issues with the BT Cloud app since updating to iOS 14.6.  I've highlighted your post to the BT Cloud app team and I'll get back to you as soon as they update me.

Thanks

Neil

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jezbod
Contributor
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Message 4 of 10

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

The problem still persists!

Any feedback from the app developers?

Jerald

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NeilO
Moderator
Moderator
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Message 5 of 10

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

Hi @jezbod the developers are still investigating, as soon as I've got an update I'll let you know.

Thanks

Neil

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jezbod
Contributor
225 Views
Message 6 of 10

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

Thank you for the reply!

Jerald

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NeilO
Moderator
Moderator
167 Views
Message 7 of 10

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

Hi @pddco and @jezbod I'm sorry I don't have any further updates at this moment in time but the developers have asked for your details to help with their investigations.

I've sent you both a private message so you can send over your details to the moderation team. You'll find the private message by clicking on the envelope in the top right of the community.

Thanks

Neil

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pddco
Aspiring Expert
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Message 8 of 10

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

@NeilO Thanks for taking a look. Much appreciated.  Hope the team manages to find a solution. 

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NeilO
Moderator
Moderator
115 Views
Message 9 of 10

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

@pddco No problem, I hope they'll have an update for you sooner rather than later.

Cheers

Neil

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jezbod
Contributor
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Message 10 of 10

Re: BT Cloud app not detecting new files on iPhone X since updated to iOS 14.6

I have just had to rebuild a Pc as my old machine finally died.

I'm just re-syncing the 400GB of BT cloud on to it...

And the passwords have been having fun, had to reset it earlier today as it stopped working and now my iPhone app keeps locking me out.

It's all fun in the life of I.T.

Jerald

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