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BT Cloud app won't open on my second computer

I have BT Cloud installed on my ipad and laptop (Windows 10) and it works. Now I want to use it on my desktop computer (Windows 7). I've installed and uninstalled it numerous times and I can't get past the log in. When I put in my password, I know it isn't doing it correctly because instead of being stars, there are black dots with a line through, and the "show" feature doesn't work. Anyway I duly put the username and password in, and then the next screen is just blank white. I have tried so many times I'm going quite mad and could do with some ideas please.

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