BT Cloud app wont open on windows pc

[pddco]

Sorry, was going to ask what Windows version you were using, but think it’s already been answered as Windows 11. 

Just a thought, are you able to try it on another PC?

[Leanne_T]

Hi there @tgypt 

Thanks for coming back to the BT Community

I have sent you a private message on here for some details 🙂

Leanne.

[jerwood]

Hi @Leanne_T ,

Please could I ask for the same details.

I can log in to BT Cloud website and see my documents.

Following the instructions I have downloaded the latest version of the Windows desktop app (24.4.12) from the link (Get the Desktop App)  from the Profile drop down.

Installation seems to work with files loaded and directories created.  A pop up asked me to select what to restore (everything) and what to upload (unticked all options).

After that, when I click on the BT cloud desktop icon, nothing appears to happen.  Looking at the resource usage screens, BT Cloud appears to run for 3 or 4 seconds and then terminates.

There appears to be some sort of log file, but nothing obvious as to what has happened.

I'm running Windows 11 on an HP laptop i5 with 4Gb Ram.  I have installed, uninstalled and reinstalled several times, with restarts. 

Getting a little nervous now as the 28th October approaches!

Thanks in advance

[Peter_W]

Good afternoon @jerwood.

Welcome to the BT Community Forums 😊

The latest version of BT Cloud is currently 24.4.24, so can you please try updating to this and let us know how you get on? 

Peter

[jerwood]

Hi Peter,

Thank you firstly for your quick response but most importantly for providing the solution.

I uninstalled the previous version first, then downloaded and installed the PC files from the link below.  Slightly different from the first version as its a zip file that has to be unpacked first.  For others following, the file name includes Windows10, but it has worked on W11.

After installation I found the instructions at Download your files from BT Cloud | BT Help helpful.  The files in the BT Cloud folder started synching straightaway, but as I had a separate folder for a specific laptop, I had to use the Download function to get that started to a new one.  That's in progress now, but looking good so far.  

Once again, thanks for your help.  

Cheers

Jeremy

[Michael_D]

Brilliant news @jerwood.

Thanks for keeping us updated.

Did everything download for you last night?

Michael

[jerwood]

Hi,

Yes it did.  Left running overnight and successfully downloaded a total of 100Gb. 

Thanks again - very relieved!

Jeremy