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D_n_B
Newbie
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Message 1 of 2

BT Cloud backup volume mismatch

I am backing up all my documents, photos and music to BT Cloud. The app tells me documents are 4.4Gb, photos are 176.4Gb. It says in the desktop app that these two backups are complete and it is now working on the music files. But in the Summary tab it says I am using 94.9Gb in total. Why is there a mismatch. Has the backup failed to upload 85Gb of my files?

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D_n_B
Newbie
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Message 2 of 2

Re: BT Cloud backup volume mismatch

Checking the folders in the web interface it appears to have uploaded all the folders from A to C but only three for the remainder of the alphabet, so most of my photo folders are not in the cloud backup even though the app backup tab says the photo backup is complete (white tick in a green circle).

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