As someone who enjoys the additional layer of comfort provided by BT Cloud, and the ease of use of the previous app, I've followed the shambles that is the newest "service" with increasing disbelief that a global player such as BT could allow this to happen.
I'm a reasonably tech-savvy person, I have on-site and off-site physical backups of my treasured data, in multiple formats, BT Cloud provided me with yet another recovery option, in a simple, user-friendly, manner.
I have 800gb of data in BT's Cloud, in encrypted archives, to which I add and update a couple of times per month. Since the previous app was discontinued, the new app simply did not work for me. I've followed the community threads, and haven't downloaded a new app, as they aren't fit for purpose, yet, if ever.
Like many others, I now use the web interface, which enables me to upload my selected backups, new and later versions, quite effectively. It hasn't failed me yet, so until these community boards start praising BT's app, that's where I'll stay.
I am annnoyed by the changes to the web app, particulary versioning, my uploads are of a compressed type that BT won't allow me to selectively delete versions, so approx 250gb of the 800gb is wasted space. My only option is to delete all versions and start again, and I won't be doing that.
The 2gb limit is also a nuisance. I have many uploads already on the cloud up to 5gb, which I had to split into 2 or 3 separate tranches, and upload separately. Again, more of my time wasted, and a change to the service with no explanation.
My problems seem minor compared to some, I am still able to use the Cloud, albeit in a different and less efficient way. I may be offered helpful suggestions from fellow community members on how to ease my minor issues, but the point is that the new "service" is not an evolution or improvement, and we shouldn't be having to find ways of working around it, BT should resolve it.
