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rogerdoger
Contributor
335 Views
Message 241 of 249

Re: Celebration of 6 months of the New Superdupa BT Cloud

Jts, I've wasted enough time with BT Cloud over the last few months to know exactly what happens or more to the point what doesn't happen. The saved files on PC1 may appear to have uploaded according to the pop up window, but you then go to PC2 and those files have not been downloaded. For whatever reason full syncing does not occur until a restart of PC1.
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JohnC2
Moderator
Moderator
297 Views
Message 242 of 249

Re: Backup, Sync or both?

Hi @Old_Deuteronomy @Jonathan24 @henryfm and @cfpage  Thanks for posting and I'm sorry you're experiencing issues with the Sync not working correctly. I've sent you all a Private Message for you to send me your details, I'll get the BT Cloud Team to investigate.

Thanks

John

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Old_Deuteronomy
Beginner
263 Views
Message 243 of 249

Re: Celebration of 6 months of the New Superdupa BT Cloud

You should be so lucky!

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Old_Deuteronomy
Beginner
262 Views
Message 244 of 249

Re: Celebration of 6 months of the New Superdupa BT Cloud

Agree completely, good luck on getting a refund or a solution.
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Old_Deuteronomy
Beginner
254 Views
Message 245 of 249

Re: Celebration of 6 months of the New Superdupa BT Cloud

For the record, late last year, I submitted a formal complaint through the BT website. As part of this, I asked BT to categorically deny (or confirm) if the BT Cloud had been subjected to a cyberattack of some sort or other. I got a call from Geoff on 16 December about my complaint. He categorically refused to confirm or deny any such thing and after a chat suggested I went to https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-Won-t-Start/td-p/2117275/page/53 for help and advice. We all know how this has ended up! 123 pages, at the last count, then a redirection to a new thread (I think at least 23 pages long at the time of writing). As rollback has been denied, I think it fair to assume that there was something seriously wrong that BT can't/won't own up to.
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Old_Deuteronomy
Beginner
251 Views
Message 246 of 249

Re: Celebration of 6 months of the New Superdupa BT Cloud

All pigs fuelled and ready to fly!
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Old_Deuteronomy
Beginner
249 Views
Message 247 of 249

Re: Celebration of 6 months of the New Superdupa BT Cloud

It would just be nice if my devices just synced in the first place. Total lack of solution from BT on this and the 'December' problem.
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Old_Deuteronomy
Beginner
242 Views
Message 248 of 249

Re: Backup, Sync or both?

Thanks, JohnC2. I have replied, so best of luck
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PaddyB
Moderator
Moderator
164 Views
Message 249 of 249

Re: Backup, Sync or both?

Hi @rogerdoger,

Thank you for posting I'm sorry if you're still experiencing issues with the sync not working correctly. I'd like to get this investigated and I've sent you a PM with details for how you can contact the Moderation team.

Thanks,

Paddy

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