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JTS1
Expert
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Message 251 of 257

Re: Still unreliable...


@rwitheywrote:

Soooo... BT Cloud still seems to be quite unreliable.  The last time it backed a file up was reportedly7 days ago, despite me changing quite a few files over the last week.  Fortunately I have Memeo (on the same file set) which does actually back stuff up.  Beware if you're relying on BT Cloud for backups - if the first time you test it is when you need it you might be in for a nasty shock.  I'd really recommend you have a plan B.

MemeoBetterThanBTCloud.png


Robert, are you running Version 21.4.10 yet?

JTS1

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rwithey
Aspiring Contributor
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Message 252 of 257

Re: Still unreliable...

I am now.  Shutting down BT Cloud and then restarting it caused to inform me that it has updated and the recent file list to refresh.  I rarely reboot the machine, so BT Cloud rarely gets restarted.

Looks like it had updated itself and failed to tell me, instead preferring to enter a mode where the UI just stopped updating.  Yet another complete and utter screw up.

I'm honestly about ready to give up on this **bleep**.  This along with BT's inability to meet their stay fast guarantee would make me very happy to find an alternative to BT.

BT have paid out under the stay fast guarantee, but rather than fix the line BT will just lower the bar next year and charge me more for less bandwidth - and so continues the race to the bottom.

<big sigh>

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JTS1
Expert
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Message 253 of 257

Re: Still unreliable...


@rwitheywrote:

I am now.  Shutting down BT Cloud and then restarting it caused to inform me that it has updated and the recent file list to refresh.  I rarely reboot the machine, so BT Cloud rarely gets restarted.

Looks like it had updated itself and failed to tell me, instead preferring to enter a mode where the UI just stopped updating.  Yet another complete and utter screw up.

I'm honestly about ready to give up on this **bleep**.  This along with BT's inability to meet their stay fast guarantee would make me very happy to find an alternative to BT.

BT have paid out under the stay fast guarantee, but rather than fix the line BT will just lower the bar next year and charge me more for less bandwidth - and so continues the race to the bottom.

<big sigh>


Robert, no one was informed about Version 21.4.10.  It is being rolled out quite slowly in the same way that you received yours, but you should find that it is working more quickly and reliably. 

They have also added some new features, but haven't told anyone about them.  The things that they have added are not mentioned in the latest version(s) of the BT Cloud User Guide(s).

JTS1

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rwithey
Aspiring Contributor
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Message 254 of 257

Re: Still unreliable...

Not true.  BT Cloud informed me it had updated.  So contrary to your claim I was informed.  But only after I restarted BT Cloud.

Still, that's not the problem.  Because despite modifying a large number of files over the past few days it's still either not backing up, or not updating the UI.  Even on 21.4.10.

NoBackupAgain.png

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MdeB
Aspiring Contributor
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Message 255 of 257

Re: Still unreliable...


@rwitheywrote:

Not true.  BT Cloud informed me it had updated.  So contrary to your claim I was informed.  But only after I restarted BT Cloud.

Still, that's not the problem.  Because despite modifying a large number of files over the past few days it's still either not backing up, or not updating the UI.  Even on 21.4.10.

NoBackupAgain.png


It MAY be backing up and it MAY be telling you (sort of).

In their "wisdom", they have changed the display of "recently updated" so that:

  • If the file is already in the "recently updated" list, then they:
    • Update the time on the "old" entry.
    • Do not move the updated entry to the top of the list.

whereas in the "good" old days the list was usefully ordered with latest transfer at the top.

So, not totally useless, but pretty damned close.

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JTS1
Expert
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Message 256 of 257

Re: Still unreliable...


@rwitheywrote:

Not true.  BT Cloud informed me it had updated.  So contrary to your claim I was informed.  But only after I restarted BT Cloud.

Still, that's not the problem.  Because despite modifying a large number of files over the past few days it's still either not backing up, or not updating the UI.  Even on 21.4.10.

NoBackupAgain.png


Robert, please see my Message 17 in Re: BT Cloud 21.4.10.  

Please also note that your Sysmenu screen above is not fully open, as the Folder icon is missing at the top left.

JTS1

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Old_Deuteronomy
Aspiring Contributor
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Message 257 of 257

Re: Still unreliable...

Here's a possible solution I posted in another thread ...

OK, here's a recommendation I got from BT that solved the problem of stalled sync and the inability to see the repositories on different computers.  I applied it to both my Windows  PC and laptop, but I can't confirm the Mac advice works OK.

Steps:

1. Make sure to exit the application with the Exit button

It's on the Systray menu

2. Open the Data folder the App

On Windows 10:

%userprofile%\AppData\Local\BTCloud-Data

On Mac

~/.local/share/BTCloud-Data/

Make a backup of all files and folders in that folder (best to zip them and save to Desktop)

Delete the .db files in this folder

3. After this the user will need to set up the backup and sync folders

Make sure that it's using the same backend mapping as before for the same folder

Note that the client will see that the sync folder already exists, so it will suggest a new one

user will need to manually choose the old sync folder!​

This is the direct copy of the advice. I found I had to do a small interpolation of them on my devices, but that was no problem. 

... might be worth a try.

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