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Dickie_Flosp
Contributor
1,301 Views
Message 11 of 30

Re: BT Cloud broken

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Good thought to clear the cookies, but sadly didn't work for me. Same problem 😞
Anonymous
Not applicable
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Message 12 of 30

Re: BT Cloud broken

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@Dickie_Flospwrote:
Good thought to clear the cookies, but sadly didn't work for me. Same problem 😞

Have you tried another browser?

I've not used the BT cloud for some time as I think it's badly implemented (believe me, that's a very reserved opinion) but I've tried it a couple of times today and managed to sign in OK each time.

I still suspect it could be related to closing the browser down without signing out first, but if clearing cookies doesn't prove it then I can only suggest trying another browser, preferably one that you haven't used to access this site before.

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android3
Aspiring Contributor
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Message 13 of 30

Re: BT Cloud broken

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I normally use chrome so tried using ms edge still no luck also cannot access on tablet android app or phone android app. not sure if its related but all seemed to start at beginning of week when bt decided to move me from bt/yahoo mail to bt mail, next day and ever since had problems with log in to mail intermittently and no access to cloud.

Cloud dashboard says I am using  0.0 B (100%) of 0.0 b at one point this afternoon the dash came up as normal showing  1tb of storage for a few seconds then went off again. You would think that as the problem is on two separate computers and 2 android devices that the common denominator must be BT I will try to phone tomorrow but dont hold up much hope in the current situation.

bingefeller
Aspiring Expert
1,271 Views
Message 14 of 30

Re: BT Cloud broken

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I have now tried using Chrome, Safari and Firefox on both Mac Catalina, iPad running iOS 13.5, Huawei P20 Pro using the latest Android and none of them work.  I have cleared all cookies, disabled all plugins and extensions and it still doesn't work.  

This is definitely a problem on BT's end.  

Anonymous
Not applicable
1,267 Views
Message 15 of 30

Re: BT Cloud broken

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Logon to MyBT, click Manage Your Products and then click on BT cloud, what does it say your Current Storage Limit and Current Usage are?

bingefeller
Aspiring Expert
1,237 Views
Message 16 of 30

Re: BT Cloud broken

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It says I have 1000GB and my current usage is 50.3GB.
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android3
Aspiring Contributor
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Message 17 of 30

Re: BT Cloud broken

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went to my products, cloud, manage it says I am using 80.1gb of max 1000GB which is what the dash showed for around 30 seconds this afternoon.

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Dickie_Flosp
Contributor
1,225 Views
Message 18 of 30

Re: BT Cloud broken

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As I said in my original message, I have tried different browsers. The problem appears to be with the server.

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Ted_ntsx
Contributor
1,183 Views
Message 19 of 30

Re: BT Cloud broken

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Just for the sake of it, I have tried all the suggestions, but...
As the problem occurs for me on two different PC's and with different browsers, it is clearly NOT a user issue.

I know BT's usual way of dealing with problems like this is to keep blaming the users for as long as possible, before eventually silently fixing the problem without ever admiting there has been a problem in the first place! (or at best only admitting it AFTER they have fixed it)

We shall see...
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Anonymous
Not applicable
1,174 Views
Message 20 of 30

Re: BT Cloud broken

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It's definitely an odd one but I think there would be many more people posting if it was a BT problem, I can only suggest that you take the advice of @DavidM in message 7

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