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Aspiring Contributor
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Message 1 of 27

BT Cloud broken

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Anyone else having problems with BT Cloud?

BT cloud no longer works for me. The PC app just sits there doing nothing, apart from an occasional flash of "syncing".

The Web inferface just reports "Error Session expired. Click OK to try again" in a broken up message,  and nothing is "clickable".

 

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Beginner
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Message 2 of 27

Re: BT Cloud broken

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I have the same problem. Any word on how to fix it please?

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Contributor
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Message 3 of 27

Re: BT Cloud broken

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Broken for me too. When I log into the web site, I just get a dimmed screen with a "Session Expired" message on top of another error which is unreadable because it's hidden by the "Session Expired" message. Nothing is clickable because the whole screen is dimmed.

Been like this for a couple of days now.

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Aspiring Expert
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Message 4 of 27

Re: BT Cloud broken

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Same problem for me.   😞

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Aspiring Contributor
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Message 5 of 27

Re: BT Cloud broken

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Ok,  at least I know its not just me.

I suppose BT will say nothing as usuall...

 

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Aspiring Expert
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Message 6 of 27

Re: BT Cloud broken

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What browser and operating system are you all using?

I have tried Chrome and Safari on Mac Catalina.  Everything is up to date 100%.  I have disabled all plugins and still can't get in.  

I know someone will probably say install the app, but I want to organise my files from the web interface because I don't want the client downloading all my files onto my computer every time I open it.  

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Moderator
Moderator
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Message 7 of 27

Re: BT Cloud broken

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Hi guys,

Sorry you're having problems with the Cloud. Have you tried contacting the helpdesk?

You can get them on 0800 500 3114 and they will be able to help you.
They are open 9am to 9pm Mon - Fri and 9am to 6.30pm Sat and Sun.

Cheers

David

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Aspiring Contributor
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Message 8 of 27

Re: BT Cloud broken

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Had the same problem for about three days cant access cloud on any device from browser or apps.

At the moment cant even find a way to contact bt keep getting sent to this forum.

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Recognised Expert
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Message 9 of 27

Re: BT Cloud broken

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@Dickie_Flospwrote:

Broken for me too. When I log into the web site, I just get a dimmed screen with a "Session Expired" message on top of another error which is unreadable because it's hidden by the "Session Expired" message. Nothing is clickable because the whole screen is dimmed.

Been like this for a couple of days now.


The Session Expired message suggest that, maybe, you shut your browser down without first signing out, try clearing cookies and history for the btcloud website and try again.

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Contributor
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Message 10 of 27

Re: BT Cloud broken

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i read this thread and thought i'd log in to see ,mine works ok . mind you i think the site is not that good anyway 

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