As you know from other threads, there are lots of issues with BT Cloud, including this one.
I'm not quite sure why it wasn't put through a proper product test before launch.
They are gradually fixing things; for example they have considerably improved the slow upload of lots of small files.
However, with such a huge list of serious problems it might take quite a time; especially if they decide to do some testing before roll-out this time. Meanwhile, I suggest that nobody uses BT Cloud for serious backup.
I'm new to BT Cloud and am experiencing the same problem: an entire core lost to fshoster32.exe all the time.
I called BT today to complain and was told that it must be an issue with my PC and I "should get it checked". I stressed that the issue was theirs and the call centre person went away for a while before stating that they had many thousands of successful installations and had not had similar issues reported. Finally, I insisted they escalate so they've given me a call reference and I'll chase up in a few days. I don't hold much hope.
The one positive was that the BT Cloud support phone number I used - 0800 5003114 - was answered immediately.
It would be good if others experiencing this problem started reporting it via 0800 5003114 so that BT begin to recognise that it's not an isolated incident.
On a closely related issue I found that fhoster32.exe is effectively incompatible with with Outlook in that it takes so long to back up any changes to pst files that Outlook opens another (conflict) file. fhoster32.exe then grabs that one and by the end of the day there are many copies and Outlook still complains it can't access the files to display them.
I found the only answer was to move the pst files to another folder that was not included in the backup. This means stopping fhoster32.exe so you can rename or remove the original folder to persuade Outlook to ask you to browse for the new location.
I finally resolved the fhosterexe cpu problem - I just turned off BT Cloud. It is a completely useless system IMO, with no apparent urgency on the part of BT to investigate or resolve customer issues with the service.
I feel really disappointed to not only have lost BT Digital Vault (which I was happy to have paid £6.50 a month for) but also to have been conned (and we WERE conned) into signing up for a further contract extension because BT Cloud was free.
As experienced people will tell you - if something costs you nothing, it's because that is what it's worth.
BT Cloud is a very poorly coded program.
The only way I know to stop it when running is to use a program like task manager or process hacker to kill the processes. You will see three processes owned by f-secure.
The only way to prevent it starting on startup is to use a separate program that handles startup programs, such as
FWIW, I have found that once the PC has fully sync'd with the cloud, the FSHoster32 behaves like any other process with minimal CPU usage with the occasional blip of about 2%. However, I moved a load of files from one folder to another and FShoster32 immediately went into overdrive with 25% CPU usage and it took a few hours to sync. Although there were a few files to sync, it took far oo long to sync. The same files on Dropbox sync'd within 30 minutes. I'd guess the program is poorly executing the FTP or whatever link to the cloud. Looks like a bottleneck to me.
Just to update you on my progress...
A) I paused the backup. This was no good because it didn't stop fshoster and, in any case it automatically switched back on again when the PC was restarted.
B) I then removed all the files selected for backup from this PC. What I didn't expect was it then started to delete all the same files from the cloud. It also didn't seem to make any difference to fshoster consuming 100% of my CPU.
C) Drastic action now called for as can't get on with my business whilst can't get any useful access to my CPU. So decided to rethink my back up processes (BT Cloud was first line of defence with off-site immediate copies of new and updated file) and decided to ditch it.
D) Easier said than done. As soon as PC switched on fshoster jumped in and prevented doing anything else such as removing software. Then brilliant idea - disconnected laptop from the broadband connection, started it, fshoster didn't start, removed BT Cloud from the machine.
Machine now working reasonably well (it's an old machine with small and often overworked CPU anyway).
Any suggestions for a first line backup system to give continual backup between monthly full backups?
Would just like to add my concern over this app aswell, I would like to use the storage, but find the CPU hit is too much and have so far uninstalled..
Using Windows 8.1
Makes you wonder about cloud PC's, if companies can't get this right, how on earth do they expect you to have everything on/in the cloud, including the PC itself.
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