BT Cloud iOS App Not Working

[doleawg]

Anyone else having issues getting the app to log in?

Get to the log in page but then get errors.

[NeilO]

Hi @doleawg I'm really sorry to see you're having difficulty getting the BT cloud app to work, have you tried deleting then reinstalling the app? Do the same details allow you to log in directly on the BT Cloud website? 

[doleawg]

It magically fixed itself...😎

[NeilO]

Hi @doleawg nice 1, I'm glad it's working for you again. 

[Bluemoon1]

Hi

i have just looked at my BT Cloud app on iPad and it’s saying I have no photos,videos, or documents. Anyone know why this is, they were all there last time I looked about a week ago. Hope all my photos haven’t disappeared in cloud of smoke. 

[NeilO]

Hi @Bluemoon1, that's not good, are your files there if you log in to the BT Cloud website using this link?

[Bluemoon1]

@NeilO  Sorry for late reply I uninstalled the app and re installed it on my iPad and it now works again all pictures and everything else is there. So panic over thankfully. 

[DanielS]

That's great to hear @Bluemoon1.

I'm happy it's all working for you now.

Thanks

DanielS