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doleawg
Aspiring Expert
866 Views
Message 1 of 8

BT Cloud iOS App Not Working

Anyone else having issues getting the app to log in?

Get to the log in page but then get errors.

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7 REPLIES 7
NeilO
Moderator
Moderator
842 Views
Message 2 of 8

Re: BT Cloud iOS App Not Working

Hi @doleawg I'm really sorry to see you're having difficulty getting the BT cloud app to work, have you tried deleting then reinstalling the app? Do the same details allow you to log in directly on the BT Cloud website

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doleawg
Aspiring Expert
832 Views
Message 3 of 8

Re: BT Cloud iOS App Not Working

It magically fixed itself...😎

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NeilO
Moderator
Moderator
827 Views
Message 4 of 8

Re: BT Cloud iOS App Not Working

Hi @doleawg nice 1, I'm glad it's working for you again. 

Bluemoon1
Aspiring Expert
808 Views
Message 5 of 8

Re: BT Cloud iOS App Not Working

Hi

i have just looked at my BT Cloud app on iPad and it’s saying I have no photos,videos, or documents. Anyone know why this is, they were all there last time I looked about a week ago. Hope all my photos haven’t disappeared in cloud of smoke. 

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NeilO
Moderator
Moderator
797 Views
Message 6 of 8

Re: BT Cloud iOS App Not Working

Hi @Bluemoon1, that's not good, are your files there if you log in to the BT Cloud website using this link?

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Bluemoon1
Aspiring Expert
784 Views
Message 7 of 8

Re: BT Cloud iOS App Not Working

@NeilO  Sorry for late reply I uninstalled the app and re installed it on my iPad and it now works again all pictures and everything else is there. So panic over thankfully. 

DanielS
Moderator
Moderator
777 Views
Message 8 of 8

Re: BT Cloud iOS App Not Working

That's great to hear @Bluemoon1.

I'm happy it's all working for you now.

Thanks

DanielS

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