Hi @doleawg I'm really sorry to see you're having difficulty getting the BT cloud app to work, have you tried deleting then reinstalling the app? Do the same details allow you to log in directly on the BT Cloud website?
i have just looked at my BT Cloud app on iPad and it’s saying I have no photos,videos, or documents. Anyone know why this is, they were all there last time I looked about a week ago. Hope all my photos haven’t disappeared in cloud of smoke.