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simplysup
Aspiring Contributor
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Message 1 of 5

BT Cloud keeps shutting down

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I posted this message a couple of days ago, only to discover this evening that JohnC2 had seen fit to move it to a general topic concerning BT Cloud, and bury it in the (still climbing) 36 pages of that topic - not appreciated.

 

This is a separate issue from the more general problems reported in that thread. When it is running, BT Cloud works OK, syncing my files. My issue - which I've only seen one other customer report, in a response to my original post - is that the BT Cloud app keeps closing itself, and I have to manually restart it.

 

To (re)summarise:

 

The BT Cloud app keeps shutting itself down - or something else on my system is shutting it down, although if so I've been unable to identify the culprit.

 

When I start the app, it starts minimized in the system tray, and starts syncing. However when I check it a little while - time varies - later, the system tray icon disappears, and I have to manually restart the app.

 

In settings, the app is set to "Open at Login", "Keep me logged in", and "Show system notifications".

 

Any ideas on how I might troubleshoot this issue?

 

Nigel

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4 REPLIES 4
Moderator
Moderator
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Message 2 of 5

Re: BT Cloud keeps shutting down

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Hi @simplysup and thanks for posting.

 

I think we'll need to take a closer look at this for you so can you drop me over an email with as much detail as possible and we'll take it from there. If possible can include a few screen shots of what you're seeing?

 

Cheers

 

David

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mark553421
Beginner
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Message 3 of 5

Re: BT Cloud keeps shutting down

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Same for me. I have been trying to backup my files for four days now. While the app is running, it consumes 30% of my CPU. When I leave the machine, the app closes itself after a short while.

 

All that cloud storage, and an unusable app!

 

It was fine before the 'improved version'.

 

Mark

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simplysup
Aspiring Contributor
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Message 4 of 5

Re: BT Cloud keeps shutting down

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As of the latest update (15.2.8.24 is what my settings screen shows) which was offered yesterday, the BT Cloud app has been running OK, without shutting itself down, for close to 24hrs. I am hopeful this is a permanent fix.

 

Nigel

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Fellwalker
Aspiring Expert
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Message 5 of 5

Re: BT Cloud keeps shutting down

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Did anyone ever sort this out?

I have just realised that my BT Cloud app has been doing the same.  It does open automatically on Windows Start.  Today it asked for my password again!  If I open it manually it has A LOT to catch up on, and starts to backup using 36% or more, but closes after about a minute.

I've updated the app to 17.3.0.38 (prompted from within the app) and it is still shutting itself down.

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To err is human, but to really mess it up requires a computer
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