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Message 1 of 4

BT Cloud login problem

Hi, Can anyone please point me to someone who can help with my Cloud log in problem? If I log in to MYBT and then try to go to My Cloud it fails. I suspect that this is because my MYBT user ID has recently been changed to my email address and now no longer matches the original ID used to set up my BT Cloud. Can the two be synchronised again?  I have reported the problem several times to BT but it has not been resolved.  I see that other users have had this problem, whats the fix please?

Thanks

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Moderator
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Message 2 of 4

Re: BT Cloud login problem

Hi Penelopepitstop

 

Send us an email using the contact the mods link in my profile. I can have this investigated for you.

 

Thanks

 

Stuart

Community ModeratorStuartH
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Kevin2014
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Message 3 of 4

Re: BT Cloud login problem

I have exactly the same problem.  When I log-in nothing happens for about 30 seconds and then the screen refreshes and wipes out my BT ID and password.  I spoke to someone in Customer Services about this and they said they had to log the fault with the Technical team who would phone me within 48 hours.  The 48 hours were up on Wednesday and I have heard nothing.  I have tried uninstalling Cloud from my laptop and downloading it again.  My problem persists.

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Moderator
Moderator
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Message 4 of 4

Re: BT Cloud login problem

Hi Kevin2014

 

Send over your details using the contact the mods link in my profile.

 

I will get this investigated for you.

 

Thanks

 

Stuart

Community ModeratorStuartH
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