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Rumbloke
Beginner
1,144 Views
Message 1 of 3

BT Cloud not Finding My Photos and Videos

Hi,

I loaded the BT Cloud app onto my iPhone 6s yesterday which holds over 1000 pics and vids which I ned to store away to free up space. Problem is that the app has only found the single most recent photo, just the one, and I can't see any manual search/select option to force the app to see all my files. Any suggestions as to why my files aren't being accessed?

Thanks,

R.

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NeilO
Moderator
Moderator
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Message 2 of 3

Re: BT Cloud not Finding My Photos and Videos

@Rumbloke sorry about that, have you tried deleting and downloading the app again? 

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Rumbloke
Beginner
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Message 3 of 3

Re: BT Cloud not Finding My Photos and Videos

HI,

 

Thanks but it doesn't help. The restore from old phone feature insists on re-setting to the same situation as I can't untick the option when it shows. 

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