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Aspiring Expert
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Message 1 of 2

BT Cloud on IPad.

Hi,

I decided to try BT CLOUD on my IPad (IOS 11.3.1) after a long break as it never seemed to work properly. It appears not much has changed. If I try to delete a single file BT Cloud crashes. If I select more than one file to delete it appears to not do anything and the app is unresponsive. I have to exit and reopen the app. 

Also the thumbnail images take an age to display sometimes only showing when I select the file icon. I’m on infinity with 50mb speed so unlikely to be that.

Any ideas apart from don’t use Bt cloud.

thanks

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Moderator
Moderator
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Message 2 of 2

Re: BT Cloud on IPad.

Hi @Addy Sorry that you are experiencing a problem with the BT Cloud service. 

Please contact the Cloud helpdesk on 0800 500 3114 and they will be able to assist you further. 

Thanks
John

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