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tubbystar
Beginner
343 Views
Message 1 of 7

BT Cloud - says full when isn't

I am trying - for the second time - to take advantage of my 50GB of free storage.

 

I have added files and folders totalling 38GB to the BT Cloud Sync folder and left it to back up overnight.

 

This morning it tells me on the bar on the bottom that I have used up my whole 50GB. I have checked the trash and it's empty. I removed one folder totalling 7GB and it still tells me I am at 100%, however if I bring up the settings box showing the selected folders it correctly says 31GB used.

 

Confused! If anyone has any ideas, please help! Many thanks.

 

P.S viewing the cloud via a browser shows folders and files that have been deleted. You delete them again and they are still visible. What a mess!

 

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6 REPLIES 6
Moderator-Retired
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Message 2 of 7

Re: BT Cloud - says full when isn't

Hi tubbystar, 

 

Thanks for your post. 

 

Can you send me in your details using the "Contact The Mods" link found in my profile and I will get this looked into. 

 

Thanks,

OlgaC 

Community ModeratorOlga
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drewclement
Newbie
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Message 3 of 7

Re: BT Cloud - says full when isn't

My 5GB cloud says full and it's empty, tracked the problem down to the "Trash" folder, needs to be manually emptied and it counts for space even though it's rubbish you've discarded. My problem is now I can't find where the "empty trash" button is. Could this be the reason for your problem??
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tubbystar
Beginner
283 Views
Message 4 of 7

Re: BT Cloud - says full when isn't

Hi and thanks. No it isnt the problem. Have painstakingly emptied the trash manually - as the 'empty trash' option doesn't work, but even now it is still saying 99% full.

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sab60
Aspiring Contributor
227 Views
Message 5 of 7

Re: BT Cloud - says full when isn't

Hi - did you ever get this probelm fixed. I was upgraded to the new version of BT cloud and now have exactly the same. The total of my folders to back up to the cloud is 68gb but with less than half the files tranferrred I'm getting the 'Cloud Full' error. Thx

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tubbystar
Beginner
222 Views
Message 6 of 7

Re: BT Cloud - says full when isn't

Gave up in the end. Using OneDrive now. Not without its issues but so much better than this. Just not worth the grief.

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michaelkenward
Aspiring Expert
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Message 7 of 7

Re: BT Cloud - says full when isn't

BT Cloud is currently bust

 

The issue reported here is one of many that result from a change to a new system nearly three weeks ago.

 

I chip in only to point people at the large and growing discussion of the many problems that BT's customers have encountered with the BT Cloud, and because BT's minders are keeping their head down.

 

As yet none of them has had an answer, beyond the "contact a mod with more details" stalling tactic. I did that two weeks ago. (I have a different problem, shared by other folks, and can't get into the system at all.) Still no answer, despite the promise that they would try to respond within 48 hours.

 

Why not air your grievances on Twitter? #BTCloud and @BThelp are the people to finger.

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