I've unticked the Smart Folders check box on the web version of BT Cloud but about once or twice a week my laptop pings repeatedly with messages from BT Cloud telling me that Smart Folders have been created or updated. I have to turn the sound off as it's really intrusive - one pop-up message straight after the other. These aren't even related to files I'm accessing/changing.
Am I doing something wrong? How do I stop BT Cloud creating and updating Smart Folders? I'm not against the feature, but it's intrusive notification process drives me to distraction.
Does anyone have any ideas on this? Or do you know how I can raise technical issues like this with BT? Do they check these message boards?
Suggest raising it a technical issue. Sounds very similar to my issue raised on the community more or less at the same time (also no response from their techies): BT Cloud keeping it's own settings rather than accepting user settings:
How did you raise yours as a technical issue? Is there a number you called?
This feels like the sort of thing that just needs an email address to log it for investigation, rather than having to wait around in a call queue or try to have a live chat.
Think it was 0800 5003114 given to me as the BT Cloud team, when I was on live chat. To be honest not sure now. They did want me to share the screen which was a bit suspicious. I refused even though it was given to me by BT. In the end received an email from <email@example.com> to which I sent screenshots. Not heard since.