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Beginner
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Message 1 of 4

BT Cloud storage upgrade not actioned

I've just renewed my account and included is an increase in BT Cloud storage from 200Gb to 1000Gb. The PC app is still showing 200Gb after a month and BT Technical seem unable to resolve.

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: BT Cloud storage upgrade not actioned

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Beginner
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Message 3 of 4

Re: BT Cloud storage upgrade not actioned

Hi Keith.

Thanks for the quick reply. I got fed up with them keep saying I was unavailable.

Many thanks

David

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Moderator
Moderator
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Message 4 of 4

Re: BT Cloud storage upgrade not actioned

Hi @dms48,

Welcome to the Community.

I am sorry that your cloud storage limit hasn't updated. We'll look into it for you.

I've sent you a private message with some info that I need.

Thanks

DanielS

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