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opalset11
Aspiring Contributor
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Message 1 of 3

BT Cloud - unexpected error

I have been using BT Cloud for ages and went through the terrible saga of it not working and deleting files.  However, its ben stable for a while - but the last couple of weeks its says

"an error occurred, the application cannot contiue and will be paused".  This is happening EVERY SINGLE DAY.  the only way to solve it is to exit BT cloud and the restart it - I cant do that every day!!

I am using 21.8.9 on W10

Anyone else experiencing the same thing?  driving me crazy

 

 

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2 REPLIES 2
woolstons
Aspiring Contributor
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Message 2 of 3

Re: BT Cloud - unexpected error

I had the same thing, yes.

I fixed it by uninstalling and reinstalling, but whilst I don't get that error message any more, my backups don't work.

Terrible product. Kids at school could write something better.

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DavidM
Moderator
Moderator
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Message 3 of 3

Re: BT Cloud - unexpected error

HI @opalset11  and @woolstons ,

Welcome and thanks for posting about the BT Cloud problem. I'm sorry you're having a few issues. @opalset11 can you please try the advice posted by @woolstons and let me know if that helps? If not then I'll get a case raised with our specialists to have this looked into for you.

Cheers

David

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