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Robert46
Aspiring Contributor
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Message 1 of 4

BT Cloud version 19.8.27

Since my BT Cloud updated to 19.8.27, I find that although photos and documents can be accessed immediately, music, of which I have 16,000+ songs, takes 10 minutes to load.  In this 10 minute period the application just appears to be locked.

Once in, the search facility is not available and sort option sorts only on the first letter and randomly after that so.

Is anyone else experiencing similar problems?

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Robert46
Aspiring Contributor
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Message 2 of 4

Re: BT Cloud version 19.8.27

Also after playing around 6 songs back to back a message is given saying,”song cannot be played at this time” with a cancel or retry. Nothing will play after this.
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Robert46
Aspiring Contributor
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Message 3 of 4

Re: BT Cloud version 19.8.27

My iPod which is running 17.3.310 BT Cloud works fine. This version states Powered by BT Cloud whereas the iPad version 19.8.27 is Powered by synchronoss
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DavidM
Moderator
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Message 4 of 4

Re: BT Cloud version 19.8.27

Hi @Robert46 and thanks for posting.

Sorry you're having problems with the Cloud. Your best bet would be to report this to the Cloud helpdesk on 0800 500 3114. They should be able to advise further. Can you try that and let me know how you get on?

Cheers

David

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